What does this privacy policy govern?

This privacy policy (hereinafter referred to as the Policy) applies to all information, including personal data within the meaning of applicable law (hereinafter referred to as the "Personal Information"), which LLC "Medical Tourism Technologies" (hereinafter referred to as "TMT", also referred to in the text as "we", "us", "our") and/or its affiliates may receive about you in the process of your use of any TMT websites, programs, products and/or services (hereinafter collectively referred to as the "Services"), information about which you can find on the https://marus.care website and other websites owned by TMT (hereinafter collectively referred to as the "Sites"), as well as in the course of execution by TMT / its affiliates of any agreements and contracts concluded with you in connection with your use of the Services. TMT may also receive Personal information from its partners (hereinafter referred to as "Partners"), whose sites, programs, products or services you use (for example, from TMT advertisers), from other publicly available sources of personal data. In appropriate cases, the transfer of Personal information is possible only in cases established by applicable law, and is carried out on the basis of special agreements between TMT and each of the Partners. Please note that the use of any of the Sites and / or Services may be governed by additional terms and conditions that may amend and / or supplement this Policy, and / or have special conditions regarding personal information posted in the relevant sections of the documents for such Sites / or Services.

Who processes the information

In order to ensure your use of the Sites and Services, your Personal information is collected and used by Medical Tourism Technologies Limited Liability Company, a legal entity created under the laws of the Russian Federation and registered at the address: 127006, Moscow, internal ter. g. municipal district Tverskoy, st. Dolgorukovskaya, 9, or its affiliates providing the relevant Service in other jurisdictions. If you have any questions regarding data processing, you can contact our data protection officer: privacy@mgrus.com.

What is the purpose of this policy

Protecting your Personal information and your privacy is extremely important to TMT. Therefore, when you use the Sites and Services, TMT protects and processes your Personal information in strict accordance with applicable law. Following our obligations to protect your Personal information, in this Policy we would like to inform you as transparently as possible about the following points:

why and how TMT collects and uses (“processes”) your Personal information when you use the Sites and/or Services;
what is the role and responsibilities of TMT as a legal entity that decides why and how to process your Personal information; what tools you can use to reduce the amount of Personal Information TMT collects about you;
what your rights are in the context of the processing of Personal Information.

Your Rights Regarding the Processing of Personal Information

We do not use your Personal Information to make decisions about you based solely on automated processing, including profiling. Where permitted by applicable law, you have the right to access your Personal Information processed by TMT in accordance with this Policy. If you believe that any information TMT holds about you is inaccurate or incomplete, you may log into your account and correct your Personal Information yourself.

Where provided by applicable law, you have the right to:

access the information that TMT holds about you, including through your account on the Websites and Services;
request correction or deletion of your Personal Information or parts thereof, as well as withdraw your consent to the processing of your Personal Information;
request restrictions on the processing of your Personal Information;
request the transfer of your Personal Information from TMT to another personal data controller;
request a copy of the contractual terms permitting the transfer of your Personal Information to third parties, as described in the section “Who else has access to your Personal Information and to whom it may be disclosed” of this Policy;
object to the processing of your Personal Information where permitted by applicable law.

TMT will process such requests in accordance with applicable law. In certain cases, as provided by applicable law, you may have additional rights not listed above. When you use the Websites and Services, the transfer of Personal Information is carried out with your consent, reflecting your free will and interest (in particular, based on a contract with you) and is not mandated by law.

How Can You Exercise Your Rights?

To exercise the rights described above, please log into your account. If the relevant function is not available in the interface, please contact us. Kindly provide the following information so that we can verify your identity:

Full name (including middle name, if applicable);
Postal address;
Country of residence;
Email address.

If we have reasonable doubts regarding your identity, we may ask you to provide a copy of a document to verify your identity. This may be any document such as your identity card or passport. If you provide any other documents, personal data such as your name and address must be clearly visible to enable identification. If you send us a copy of your passport or identity card, please redact (black out) all data except your first name(s), last name, and address.

Please note that, for the purpose of exercising your rights, we will use your Personal Data solely to process your request and verify your identity.

If you have any questions about data protection laws, please contact our company’s Data Protection Officer (DPO) at: privacy@mgrus.com.

If you are not satisfied with how we process your Personal Data, please let us know, and we will review your complaint. If you are not satisfied with our response, you have the right to lodge a complaint with the competent supervisory authority.

Purpose, Duration, Legal Basis, and Categories of Personal Data We Process

We may collect the following categories of Personal Data about you when you use our Websites and Services:

Registration on the Sites and Services

To register on the Sites and Services, you fill out the relevant forms required for registration on the Sites and Services.
The following Personal Information must be provided in these forms:

* last name, first name, patronymic (if any);

* email address;

* mobile phone number;

* date of birth.

This data is the minimum required to register you on the Sites and Services.
We use this data so that we can fulfill our obligations to you regarding the functionality of the Sites and Services (for example, in cases where you request restoration of access to an account on the Sites and Services).
We may also use data collected through third parties, such as OAuth providers - for example, VK ID, Yandex ID, Google ID, ESIA, Tinkoff ID (and similar services). We import this information into your account and/or profile to enable registration or authorization in the Sites and Services account via OAuth providers
The basis for processing the listed Personal Information will be the performance of the agreement between us and you (Service Use Agreement).

Subscription to the newsletter

In order to send advertising and marketing messages, you give us your consent in a special form of the Sites and Services "Subscribe to news and promotions".
For this purpose, we need the following Personal Information:

last name, first name, patronymic (if any);
e-mail address;

date of birth;
contact phone numbers.

We use this data so that you can receive advertising and informational mailings about our products, goods, services, educational courses, marketing and advertising discounts and promotions, thanks to which your receipt of services using the Sites and Services will become more convenient and profitable.
The basis for processing your Personal Information in this process is your consent to the processing of personal data.

Answering a call, feedback, providing technical support

In order to answer a call and to communicate further, we receive the following Personal Information from you:

last name, first name, patronymic (if any);
e-mail address;
contact phone numbers.

We use this data so that we can fulfill our obligations to you in terms of providing you with technical support for your use of the Sites and Services, answering your call or feedback on the operation of the Sites and Services.

The basis for processing your Personal Information will be the performance of the agreement between us and you (the Service Usage Agreement).

Request about the quality of service

To send you a request about the quality of our service, we use the following Personal Information:

last name, first name, patronymic (if any);
e-mail address;
contact phone numbers.

We use this data to confirm the fact that we have provided you with services at the appropriate high level and to assess your satisfaction with the service you received.
The basis for processing your Personal information will be the performance of the agreement between us and you (Service Use Agreement).

Processing requests using the Jivo business messenger

The Jivo business messenger is used to process requests on our Sites and Services. By filling out the appropriate form on the Sites and Services before starting to use the Jivo business messenger, you leave the following Personal information:

last name, first name, patronymic (if any);
e-mail address;

contact phone numbers.

The basis for processing your Personal information in this process is your consent to the processing of personal data.

Provision of comprehensive medical tourism services to Russia

To achieve this goal, we use the following Personal information:

last name, first name, patronymic (if any);
date of birth;
gender;
place of actual residence (country, city);
e-mail;
contact phone number;
internal/international passport details (for booking travel from the country of residence to Russia);
health information;
medical data (test results, clinical trial results);
citizenship.

We use this data to help you quickly and efficiently receive quality medical services in highly professional medical institutions in Russia.
The basis for processing your Personal Information in this process is your consent to the processing of personal data.

How we use cookies and other similar technologies on the Sites or when you use the Services

What cookies and why we use them

A cookie is a small piece of data that is received and processed by the device you use to access the Sites. Cookies store and send back to the Sites information that helps you work with the Sites and allows us to remember your preferences over time, such as browser settings or to recognize your account. For more information about cookies, their description, the purposes for which they are used and possible ways to manage them, please follow our Cookie Policy.

The following types of cookies are used on the Websites:

Strictly necessary cookies / technical cookies: These cookies are essential for the operation of the Websites and the provision of Services. Among other things, they allow us to identify your hardware and software, including your browser type.
Statistical / analytical cookies: These cookies enable us to recognize users, count their number, and collect information such as the actions you perform on the Websites and Services, including information about the web pages you visit and the content you access.
Technical cookies: These cookies collect information about how users interact with the Websites and/or Services, allowing us to identify errors and test new features to improve the performance of the Websites and Services.
Functional cookies: These cookies enable certain features to facilitate your use of the Websites, such as saving your preferences (e.g., language and location).
(Third-party) tracking / advertising cookies: These cookies collect information about users, traffic sources, visited pages, and ads shown to you, as well as the ads you clicked on to reach the advertised page. They allow displaying advertisements that may be of interest to you based on the analysis of Personal Data collected about you. They are also used for statistical and research purposes.

How long are cookies stored on your device

We use the information contained in cookies only for the purposes specified above, after which the collected data will be stored on your device for a period that may depend on the relevant type of cookie, but not exceeding the period necessary to achieve their purpose, after which they will be automatically deleted from your system.

Who else has access to the information contained in cookies

Personal information collected through cookies placed on your device may be transferred to and accessed by us and/or third parties. The use of Personal Information outside the Sites for advertising purposes, if any, may be subject to separate user agreements available on third-party websites.
Your consent to the use of cookies may be requested upon your first visit to the Sites. If you change your mind after you have approved the use of cookies, you can do so by deleting the cookies stored in your browser (usually in your browser settings - please refer to your browser manual or the website of its developer).

Detailed instructions on how to disable cookies are available at external links:
Google Chrome
Microsoft Edge
Safari
Mozilla Firefox
Yandex Browser
You may then be presented with a pop-up window asking for your consent again and be able to make a different choice. If you refuse the use of cookies, this may result in some features of the Sites not being available to you and will affect your ability to use the Sites. You can also change your browser settings to accept or reject all cookies by default or cookies from certain sites, including our Sites. If you have approved the use of cookies on one of our Sites, we will assume that you have approved the use of cookies on all Sites.
We may also use web beacons (pixel tags) to access cookies previously placed on your device for the following purposes:

determining your actions on the Sites and during your use of the Services by accessing and using cookies stored on your device;
collecting statistical information related to the operation of the Sites, Services or our products, utilities and offers.

Where your Personal Information is stored and processed

Your Personal Information will be stored in the Russian Federation.
If you are located in a territory where your consent is required to transfer your Personal Information to another jurisdiction, then by using the Sites or Services, you give us your explicit and unambiguous consent to such transfer or storage, and/or processing of information in other such jurisdictions, including Russia.

Data retention periods

We retain your Personal Information for as long as necessary to fulfill the purposes for which the data was collected, depending on the legal basis for which the data was obtained, and/or any additional legal/regulatory obligations, which requires that we retain your personal information for the period of time required and/or permitted by applicable law.
You can delete your personal data using the "delete account" function (if available) available on our Sites and Services. Deleting an account on the Sites and Services means that you will not be able to use the functions of the Sites and Services.
We can delete your account on the Sites and Services if there are grounds provided for by applicable law or the Service Agreement, as well as at your request.
If you delete your account, we will store your data on our electronic media for the period required and established by applicable law, but not more than 5 years.
After the expiration of the storage period, the data will be permanently destroyed.

How we protect your Personal Information

We take technical and organizational and legal measures to ensure the protection of your Personal Information from unauthorized or accidental access to it, destruction, modification, blocking, copying, distribution, as well as from other illegal actions.
To authorize access to the Sites and Services, use a login (e-mail address or mobile phone number) and your password. You are personally responsible for the safety of this information. You may not transfer your login and password to third parties, and are also obliged to take measures to ensure their confidentiality.
In order to ensure more reliable protection of information, we use a system of linking a page to a mobile phone. To implement this system, you must provide us with your mobile phone number.
Within the framework of the system of linking a page to a mobile phone, in the event of loss of login or password, you can restore access to the page using the recovery code contained in the SMS message that you will receive on your mobile phone. In order to reduce the likelihood of third parties using your logins and passwords, if your login and password are entered using an unfamiliar server (in particular, a server of a foreign country), we can block access to your personal page using a message requiring you to provide some numbers from your mobile phone. After three unsuccessful attempts to enter numbers, the ability to access your personal page using this server is blocked for 4 hours.
We also have the right to make a test call-reset to your phone number for the purposes of your registration, authorization, confirmation of the relevance of the phone number linked to your personal page (verification), and restoration of access to your personal page. After receiving the call-reset, you must enter the code - the last few digits of the number from which the call-reset was made, in the corresponding window

Who else has access to your Personal information and to whom it may be transferred

We maintain the confidentiality of your Personal information and do not disclose it to third parties who do not have the right to receive it. We may transfer your Personal information, for example, when it is necessary to fulfill an agreement with you, implement our legitimate interests, fulfill the requirements of the law, or with your explicit consent.

Within our company

We may share your Personal Data with our employees. We may also share your Personal Data with our affiliated entities.

Please note that the level of data protection in some countries may not be equivalent to the level established in your jurisdiction. By using our Services, you consent to such transfers.

Unless otherwise specified in the terms of use of the Websites and/or Services provided by TMT, your Personal Data will be processed solely for the purposes stated.

Outside our company

We may also disclose Personal Data to third parties outside our company in order to achieve the stated purposes.
Please note that the level of protection of Personal Data in some countries may not be equivalent to the level established in your jurisdiction. By using TMT’s Websites and/or Services, you consent to such transfers.

Such third parties may include:

Partners, such as website and application owners, advertising networks, and other partners providing us with services related to the placement and display of advertisements on websites, in programs, products, or services owned or controlled by such partners;
Advertisers or other partners who display advertisements to you on our Websites and/or Services, as well as partners such as information service providers or consultants;
Entities providing information to detect security threats to the Websites and Services, users, and/or third parties, including when verifying your reliability during contract execution via the Websites and Services;
Payment processing entities involved in receiving and executing payments via the Websites and Services (such as international payment systems, payment tool providers, banks, and other financial institutions, etc.).

We may also disclose Personal Data to the following third parties:

Third parties to whom rights or obligations have been assigned under agreements related to the provision of Services to users, or who otherwise exercise control over entities providing the Services (for example, as a result of acquisition of legal entities, intellectual property, assets, property rights, or otherwise);
Any national and/or international regulatory or law enforcement authority, to the extent we are legally required to provide such information upon an appropriate request;
Third parties when you have given your consent to such transfer of your Personal Data, or when the transfer is necessary to provide you with the relevant Service or to fulfill a specific agreement or contract concluded with you (e.g., medical institutions);
Any third party for the purpose of protecting our legal interests or the legal interests of third parties in the event of a breach of the Terms of Use of our Services, this Privacy Policy, or the terms governing specific Services, or in the event of a threat of such a breach.

Third parties engaged by us may involve subprocessors for specific tasks only with our explicit written permission and under the following conditions:

All subprocessors must implement appropriate organizational and technical measures to protect the information;
Data may be transferred to subprocessors only under a contract that requires them to maintain confidentiality and ensure a level of data protection no lower than that agreed upon between us and the main third party;
Upon our request, the subprocessors must delete or return all Personal Data after the termination of service provision.

You have the right to request a list of subprocessors involved in the processing by contacting us at privacy@mgrus.com.

For additional information or if you have any questions, please contact us at privacy@mgrus.com.

Updates to this Policy

We may change and/or update this Policy from time to time. If this Policy changes, we will post the updated version on this page. We encourage you to review this page regularly to stay informed about our information practices and any changes to these practices.
You have the right to refuse to accept changes and additions to this Policy. Such refusal will mean that you refuse to use all Services and Sites and their tools, as well as all rights previously granted to you. In case of your disagreement with the terms of this Policy, the use of the Services and Sites and their tools must be immediately stopped.

Collection of Personal Information of Minors

Our Sites and Services are not intended to process the Personal Information of minors (in the event of receiving Personal Information of minors from their legal representatives, we consider such processing to be lawful). If you have reason to believe that a child has provided us with their Personal Information through data collection forms, please inform us by email at privacy@mgrus.com.

What documents do I need for treatment in Russia?

Send a request